It’s important to ensure Volunteer Resumes reflect the actual number of hours a Volunteer has served. Virtuous Volunteer Admins are able to choose how Volunteer hours are calculated in the app and verified to credit those who serve and exactly how long they serve.
Admin are able to have Virtuous Volunteer automatically calculate volunteer hours using Check-in and Check-Out times. To do so, navigate to the Settings Icon, and select Org Settings. Then, scroll down to Volunteer Hours Calculation.
Here you’ll find a drop down menu with four options for Calculation:
- Off by default: When selected, hours will be calculated based on Event Start + End time by default. This can be managed within Opportunity Settings to turn on for a specific Opportunity.
- On by default: When selected, hours will be calculated based on Check-in + Check-out time by default. This can be managed within Opportunity Settings to turn off for a specific Opportunity.
- Always off: When selected, hours will be always calculated based on Event Start + End Time
- Always required: When selected, hours will be always calculated based on Check-in + Check-out time
If “On by default” or “Always required" is selected, this means that when a Volunteer checks into an Opportunity, Virtuous Volunteer will calculate their total volunteering time based on their exact Check-in and Check-out time. For example, if they check-in at 10:15 am and check-out at 11:00 am, their volunteer hours will be 45 minutes total.
If “Off by default” or “Always off” is selected, the Volunteer’s hours will be calculated based on the Event Start and End time. For example, if the Opportunity begins at 10:00 am, but they check-in 15 minutes late, they will still be credited a full hour on their Volunteer Resume.
When using the Volunteer Hour Calculation, if the Volunteer forgets to check-out, then Virtuous Volunteer will calculate the total time based on their check-in time and the end of the serving time. However, if a Volunteer does not check-in to their serving time at all, then they will get 0 hours for that Opportunity.
Learn more about Check-in Kiosks here.
Manage Per Opportunity
When creating an Opportunity, admin can select to Calculate hours if the Org Setting (above) is configured to “Off by default” or “On by default” under Advanced Options. This allows you to configure this setting per Opportunity rather than the global setting. Learn more about Advanced Options on an Opportunity here.
Verifying Hours with Calculation
If your organization requires Volunteer hours to be verified by Admin before they are posted to Resumes, learn how to configure Verification settings here. Verifying Hours can work in conjunction with hour Calculation or independent of it, depending on your preference.
Keep in mind:
- Unverified hours will not be counted as completed hours or serving dates.
- If a serving time is Verified by admin, but the total time using Calculate Volunteer Hours is 0, then it will NOT count as a completed serving date.
- Hours may take up to 10 minutes to load after an event ends.