Our Privacy Policy details the email communication sent directly through the platform. This article will tell you about them.
Organizers who use Opportunities to recruit, manage, and communicate with their volunteers have several tools (some automated and some manual) to communicate to Volunteers signed up for their Opportunities or in their People Groups. Communication in the platform is sent to users via email, SMS text messaging, and push notifications through the VOMO App.
How Each Notification Is Sent
| SMS | Push Notification | How to Configure |
||
| New Volunteer Invites and Welcome Email | X | Admin can configure the Invite Email for New Volunteers and the Welcome Email for Users who’ve created new accounts in their Hub Branding. | ||
| Group Messages | X | Every Group has a Messaging feature that allows all Members of the group to chat. Learn how to configure here. | ||
| Shared Opportunities to a Group | X | X | X | Learn how to Share Opportunities to a Group here. |
| Joining an Opportunity Confirmation | X | X | X | This confirmation will display the Opportunity Name, time, and location. The notification, though, cannot be customized. |
| Opportunity Updates | X | X | X | You’re able to communicate updates with volunteers in your Opportunity. Learn how to here. |
| Volunteer approved to serve on Opportunity | X | X | X | This approval confirmation will display the Opportunity Name, time, and location. The notification, though, cannot be customized. |
| 48 and 1-hour upcoming serving time reminders | X | X | X | Users are sent an automated notification for upcoming serving times. |
| Serving Date changes and cancellations | X | X | X | Users are sent an automated notification for any changes or cancellations to their upcoming serving times. |
| Volunteer assigned to an Opportunity | X | X | X | All of your assigned Volunteers will receive a Confirmation message that they are signed up to serve on your Opportunity. This notification cannot be customized. |
| Complete a background check | X | When a background check is complete, the volunteer will receive an automated notification. This cannot be configured. | ||
| Phone Number verified in a user profile | X | If a volunteer chooses to opt-in to receive text messages, they will receive an SMS confirmation. Learn more here. |
* A volunteer also has the option to unsubscribe from some of these emails and opt out of SMS text messages as well. Below are the different types of updates and notifications a volunteer will receive.
Some are Automated
Automated notifications are sent based on actions that volunteers take. For example, when they create their user account for the first time or signup for an Opportunity. The most common notification is a welcome email that is sent to new volunteers. An SMS, email, and push notification will be sent to volunteers when they join an Opportunity as well as 48-hour and 1-hour reminders before the serving time begins.
When a user is invited to join by an Admin or Organizer of the organization, they will receive an invitation email (configured in Hub Branding) as well as reminder emails to accept and create their profile. Once the user account is created, a welcome emails is sent--again, this is configured in your Hub Branding.
Some Are Sent Manually
Manual notifications will come from two different places, Group messages and Opportunity Updates.
- Group messaging allows for members to share Opportunities and messages in real time to a Group that has been created by the Admin in the Admin Dashboard for the organization. Group Messaging is currently only sent to members via push notifications through the VOMO App. Shared Opportunities in Group Messaging are also sent as one-time email communications as well as via SMS and push notifications as well. Group messaging is NOT sent via email or SMS right now. Learn more about Group Messaging here.
- Opportunity Updates are sent from the Opportunity Dashboard by an Opportunity Owner via SMS, email, and push notification to the volunteers of their choosing within the Opportunity they are sending updates from. Learn more about updates here.
* You will notice an opt-out link on Opportunity Update emails so that you can unsubscribe if you no longer wish to receive them. Click the link and unsubscribe from future Opportunity Update emails on this specific Opportunity. Note that if you unsubscribe and then join a Serving Date on the same Opportunity at a later date, you will be re-enrolled in Opportunity Update Emails.
Volunteer Assignment Emails
- Sent to a volunteer when an Admin/Organizer assigns them an Opportunity Serving Date(s) from the Admin Dashboard. The assignee has the option to accept/decline the assignment.
- If the assignee Accepts the invitation, he/she gets a confirmation email (see below) and the participation changes from Assigned to Confirmed in the Admin Dashboard.
- If the assignee declines the assignment, the Admin/Organizer gets an email that the volunteer has declined and the participation is deleted in the Admin Dashboard.
VOMO App Notifications
When downloading the VOMO App volunteers will have the option to enable notifications, they can always change their notification settings to engage or disengage push notifications in Settings > VOMO > Notifications on their mobile device. However, once the volunteer has joined as a member of your organization they will always receive automated notifications for new opportunities created. *This is the only notification the volunteer is unable to opt out of.