Organizers who use Projects to recruit, manage, and communicate with their volunteers have several tools (some automated and some manual) to communicate to Volunteers signed up for their Projects or in their People Groups. Communication in the platform is sent to users via email, SMS text messaging, and push notifications through the VOMO App.
How Each Notification Is Sent
|New Volunteer Invites and Welcome series||X|
|Shared Projects to a Group||X||X||X|
|Joining a Project confirmation||X||X||X|
|Volunteer approved to serve on a Project||X||X||X|
|48 and 1 hour upcoming serving time reminders||X||X||X|
|Serving Date changes and cancellations||X||X||X|
|Volunteer assigned to a Project||X||X||X|
|Complete a background check||X|
|Phone Number verified in user profile||X|
* A volunteer also has the option to unsubscribe from some of these emails and opt out of SMS text messages as well. Below are the different types of updates and notifications a volunteer will receive.
Some are Automated
Automated notifications are sent based on actions that volunteers take. For example, when they create their user account for the first time or signup for a Project. The most common notification is a welcome email that is sent to new volunteers. An SMS, email, and push notification will be sent to volunteers when they join a Project as well as 48 hour and 1 hour reminders before the serving time begins.
When a user is invited to join by an Admin or Organizer of the organization, they will receive an invitation series of emails as well as reminder emails to accept and create their profile. Once the user account is created, a four-part welcome series of emails is sent. This welcome series talks about the volunteer movement and key aspects to using a new volunteer account. You can unsubscribe from both invitation and welcome series emails, but that will not opt you out of the system emails for Projects and Updates mentioned in this article.
Some Are Sent Manually
Manual notifications will come from two different places, Group messages and Project Updates.
- Group messaging allows for members to share Projects and messages in real time to a Group that has been created by the Admin in the Admin Dashboard for the organization. Group Messaging is currently only sent to members via push notifications through the VOMO App. Shared Projects in Group Messaging are also sent as one-time email communications as well as via SMS and push notifications as well. Group messaging is NOT sent via email or SMS right now. Learn more about Group Messaging here.
- Project Updates are sent from the Project Dashboard by a Project Owner via SMS, email and push notification to the volunteers of their choosing within the Project they are sending updates from. Learn more about updates here.
* You will notice an opt out link on Project Update emails so that you can unsubscribe if you no longer wish to receive them. Click the link and unsubscribe from future Project Update emails on this specific Project. Note that if you unsubscribe and then join a Serving Date on the same Project at a later date, you will be re-enrolled in Project Update Emails.