Background checks (manual or through an integration) have a default expiration date in the org settings. This article will navigate how to update that expiration date after performing the background check. (Standard Feature)
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Setting a Default Expiration Date Length
When performing a background check manually or through Sterling Volunteers or Checkr, the expiration date will default to the background check length specified in the Org Settings. If you need to change the default background check expiration date you can do so in those Org Settings. Simply scroll down to "Default Background Check Expiration" and change it.
Reminder, this will not change the expiration date for any background checks you have already performed previously.
Expired Background Check Notification
A volunteer's background check status will change to Expired when the amount of time you specified in your default Org Settings has lapsed from the time they received a Cleared status. Once they are marked as Expired, Virtuous Volunteer will notify the organization's Admins via email.
Issuing a New Background Check
To change the expiration date on previous background checks, or to manually issue a new background check, follow these steps:
- Access People in your Admin Dashboard.
- Find a volunteer that has an Expired background check status and click it and a pop up window will appear summarizing their status.
- At the bottom of that window click "Add New"
- Then click Add Manual Check or Choose Package if using Checkr or Sterling Volunteers.
- Follow the steps for the Manual option. Click Create to finish.
- Follow the steps to issue a new Checkr or Sterling Volunteers background check.
- Follow the steps for the Manual option. Click Create to finish.