Profiles! at the Kiosk
New volunteers signing up with your organization are prompted to fill out a new volunteer registration form and complete their profile. But what about new volunteers showing up to serve? Signing in via the check-in kiosk does not prompt new volunteers to complete their profile, potentially leading to lots of incomplete volunteer profiles in your records. And without a registration form, new volunteers who need to sign a waiver aren’t prompted to do so.
Until now, that is.
That’s right, with this release, by popular demand, we’ve added two new kiosk settings, allowing you to require a registration form and require new volunteers to complete their profile.
You’ll see both of these options listed as checkboxes on the kiosk settings page.
Since we are all about data quality (seriously, it’s a big deal), as part of this release the option to show a registration form will be turned on by default. If you want to turn it off, then you’ll need to edit your settings.
The profile requirement, however, will not be checked by default. If you’d like to increase the quality of your data (and really, who doesn’t?), then you’ll want to switch that on.
Now, you may be reading all of this and thinking, “Well, that’s certainly a fine idea, but it will never work for my organization because we have a document upload field on our registration form.”
Fret not!
If you do require a document upload, then volunteers will be given the option to skip past the registration form entirely. Want to require new volunteers to complete a registration form at the kiosk? Then it may be best not to include a document upload option on your form.
…And the Rest
As with every release, this latest update also includes a number of other fixes, tweaks, minor modifications, and assorted nudges. Among the assorted fixes released over the last month:
- Know what a 502 error is? It’s usually a gateway error, meaning an upstream server failed on a request. But all of that is not really important, what’s important is that we fixed an issue where some folks got a 502 error on the Volunteer Hub.
- Some users reported that the same emails were being sent multiple times. As engineers, we are all about redundancy, but we realize that may not work for email communications so we’ve made sure emails will send only once from now on.
- Some volunteers were automatically being declined when signing up for serving times. There’s enough rejection in the world without having software tell you that you can’t volunteer your time, so we made sure to squash this bug.
- Sterling background checks were not behaving properly for some users. So we checked it out, and made some fixes in the background (see what we did there).
And that's the list! Phew! As always, if you have any questions about these or other features, feel free to contact our support team.